"You were so professional and knowledgeable. We will refer you whenever we can." "Your attention to detail and sense of humor helped make this stressful time a lot easier." "We appreciate your knowledge, patience, experience, and honesty." "Janet Borden is an outstanding Realtor and a credit to your company!"

e-PRO is a new training program to certify real estate agents and brokers as Internet Professionals. An e-PRO has received extensive training in email communication and marketing practices, internet marketing strategies and practices, and creating and maintaining a Technology Plan of Action. e-PRO is the only certification program of its kind recognized nationwide and endorsed by the NATIONAL ASSOCIATION OF REALTORS® (NAR).

A Coldwell Banker Certified Negotiation Specialist (CNS) has the ability to negotiate to help clients achieve their goals and create the win/win. Designees learn 1) When negotiating actually begins and how to position oneself beforehand; 2) The "Four Principles" used by every great negotiator and how they relate to MUCH more than just an inspection issue; 3) How to create and/or gain power in a negotiation and what to do when faced with someone in a more powerful position; 4) A dozen effective strategies and how to counter them.